Questions and answers

Software for running a phone repair shop that also sells phones and accessories. It covers repair tickets with the IMEI and the condition of the device, estimates the customer approves on the phone, the repair warranty, tax invoices, parts and accessories stock and purchasing, phones for sale kept by IMEI, customers and companies, money, staff and reports, plus an assistant on your own WhatsApp number. It runs in the browser in Arabic and English, and each shop gets its own address, like your-shop.solderdesk.com.

Phone repair shops, from one counter and one bench to a chain with several branches. It takes in phones, tablets, laptops, watches, consoles and audio devices, and sells phones and accessories from the same stock. If you only sell and never repair, a plain till is probably enough. SolderDesk earns its place when devices come in for repair.

The trial lasts 14 days and asks for no card or payment details. You get the full product with up to three branches and as many staff and repairs as you like, plus 50 WhatsApp assistant conversations. Choose a plan whenever you are ready, and nothing is charged if you don't.

Creating the workspace takes a few minutes: the name, the address, your e-mail. You can start it with demo data to look around first. Then add your branches, staff and repair price list. Customers and parts come in from a CSV or Excel file, so you don't type them again.

Nothing special. Any computer, tablet or phone with a modern browser runs it, and the repair ticket, the receipt and the invoice print on a normal printer. The customer signs the condition report on your screen or on their own phone, so there is no signature pad to buy. A barcode scanner helps at the counter if you already have one, and typing the code works too.

Save your customer list and your parts and accessories list as CSV or Excel and import them. A preview shows what will be added before anything is saved. Repairs already open can finish on paper while new ones start in SolderDesk, and the old files stay as your archive. The guide Move your shop off Excel in one week is a day-by-day plan.

Yes. It works in any modern browser and can be installed on a phone like an app. Technicians have a bench view made for the phone: their repairs, the ticket, photos and the checklist.

Yes. Book a demo and someone from the team calls you back within one working day, on WhatsApp or by phone, with no obligation.

Plans start at AED 99 a month. Each one sets how many branches, staff and repairs it includes, and how many WhatsApp assistant conversations each month. Paying for a year costs ten months' price. The pricing table shows them all.

Yes, from inside the product, with no call needed. The workspace keeps working until the end of the period you paid for, and your data stays readable and exportable afterwards. The refund policy has the details.

Stop before the trial ends and nothing is charged. If you paid for a year, the first yearly payment is refunded in full when you ask within 14 days (refund policy). Either way your data stays yours: export all of it any day, and after you stop the workspace stays readable for at least 90 days.

One conversation between a customer and the WhatsApp assistant uses one credit. Each plan includes a number of credits a month, and you can buy more packs if you need them. Messages your own staff send don't use credits.

By card, monthly or yearly, through Stripe. Receipts, card changes and past payments are under Plan & billing in your workspace.

For a phone, yes, when it can be read: dial *#06# or read it off the SIM tray. SolderDesk checks the number as you type, so a wrong digit is caught at the counter. If the phone won't power on, leave it empty and add it later. A laptop, a watch or a console takes its serial number instead. The IMEI ties the repair to that exact device, its history and its warranty. SolderDesk does not look an IMEI up in any blacklist or lock database.

The technician often needs the screen lock to test the device. You record it at the counter, as a PIN or as a pattern drawn on a nine-dot pad. Only your staff see it, and it is erased automatically when the device is handed back. The WhatsApp assistant never asks for a passcode in chat.

At check-in you mark the cracks, dents and liquid damage on a front and back outline of the device, add photos, and note what came with it: the SIM, the case, the charger. The customer signs the condition report on your screen or on their own phone, and signs again at check-out. A crack that was there on Monday is on the signed report on Thursday.

A printed repair ticket with a tear-off collection stub and a QR code. The code opens the repair's tracking page: the status, the estimate to approve, the report to sign and the photos. The device is handed back against the stub, with a pickup receipt.

Each repair carries your shop's warranty in days. You set a default, 90 days for example, and can change it on any repair. It is counted from the day of hand-over and printed on the invoice and the pickup receipt. If the device comes back, the new repair can be marked a warranty return of the earlier one, so the two are linked on the record. The maker's own warranty date is kept on the device separately.

Yes. Send the estimate on WhatsApp, and the customer opens it on their phone and approves or declines it, line by line. Approved lines go onto the repair. The same link shows them where their device is in the shop.

Yes. Accessories and parts are sold at the counter on a quick invoice, straight from stock. Phones for sale are kept in stock one by one, by IMEI, new or used, and a used one carries its grade and battery health. The invoice prints the IMEI and the warranty. There is no online store: SolderDesk sells at your counter.

Yes. A used phone bought from a customer goes into stock under its IMEI, with its grade and battery health, and is sold later on an invoice like any other phone. What you paid leaves the cash drawer or the account you choose, the seller's ID number is kept, and a purchase note prints for the seller to sign. SolderDesk keeps the record. It does not check whether a phone is reported stolen or still locked to an account, so do those checks at the counter. The guide on buying used phones safely lists them.

You link your shop's own WhatsApp number once. The assistant answers customers at any hour in their language and dialect, and records the customer, the device and what they want: a repair, a quote, an appointment, a part or an accessory, to buy a phone, or to sell or trade one in. It answers "is my phone ready?" and "what do I owe?" from your records, and steps aside as soon as someone on your team replies. It never quotes prices; those stay with your team.

No. You link the number your shop already uses, once, the same way you link a computer to WhatsApp. Customers keep writing to the number they know.

Yes, when you choose. Follow-ups tell a customer the device is ready, ask after the repair, remind them before the repair warranty or the device's own warranty ends, offer an upgrade or a trade-in, chase an unpaid balance, and bring back a customer who has been away. Offers go to a list you filter yourself.

It can happen, so SolderDesk keeps the risk low. Your number links to SolderDesk once, the same way you link a computer to WhatsApp, and answering customers who wrote to you first is ordinary use. What WhatsApp restricts is the same text sent to many people at once, so offers go out slowly: one message every three to five minutes, only between 9 am and 9 pm your time, only to the customers you pick, each with the customer's own name and device in it. Customers who asked for no offers are skipped, and a campaign stops itself after three failed sends in a row.

Yes. Invoices carry your tax registration number and the customer's, and Saudi invoices carry ZATCA's phase-one QR code, on simplified and standard tax invoices. There is a VAT return report as well. Sending invoices to ZATCA's platform (phase two) is not offered yet.

SolderDesk runs online, so the screens need a connection to reach your records, and they say so when it drops. Everything you saved is kept on the servers, not on the computer, so a cut line or a dead PC loses nothing that was saved. The WhatsApp assistant runs on the servers too and keeps answering customers in the meantime. A phone on mobile data makes a good backup: the same workspace opens on it.

Yes. Ask your shop answers questions in plain words, in Arabic or English: which technician brought in the most, who owes money and since when, which good customers haven't come back, which parts and accessories sell most. The answer comes from your own records, in words with a table or a chart. It only reads and never changes a record. Each answer uses one assistant credit.

Yes. Each branch has its own staff, stock, appointments and repairs, and the owner sees every branch or one at a time. Staff only see their own branch.

Yes. There are five roles (Admin, Manager, Front desk, Technician and Accountant), and you can allow or deny any area for one person. A login can also work without seeing prices or customers' phone numbers, and a sign-in from a phone or computer not seen before can be made to wait for your approval.

No. SolderDesk keeps its own books (expenses, money accounts, profit and loss, cash flow, the VAT return), and every list exports to Excel or CSV for your accountant. The whole workspace can be exported too.

Yes. Every screen, message and printout works in Arabic, right to left, and in English. Each person chooses their own language, and each customer can get their messages and invoices in theirs.

Only your people. Each shop is a separate workspace, and nothing is shared between shops. Sign-in can require a second factor, every change is recorded in an audit trail, backups are taken every night, and you can export everything any day.

The workspace becomes read-only. You can still sign in, read your records and export them for at least 90 days, and nothing is deleted before then.

Shops in Egypt, Saudi Arabia, the UAE and their neighbours: Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon, Iraq, Palestine, Morocco, Algeria, Tunisia and Libya. It also works elsewhere, in any currency and any time zone. Prices, taxes and time follow the country you choose.