Phone repair shop software with a WhatsApp assistant
An assistant on your own WhatsApp number answers customers at any hour and records what they need. Repair tickets, estimates approved on the phone, warranties, VAT invoices and stock run the rest of the day, in Arabic and English.
No card needed. Or book a call with us
Hi, my iPhone screen cracked — can you fix it tomorrow?11:04 PM
AssistantHi! I'll note this for the team. Which iPhone is it?11:04 PM
iPhone 1311:05 PM
AssistantDone, your request is saved under your name. The team will call you when we open at 9 am.11:05 PM
New inquiry
Recorded at 11:05 PM, waiting for your team
This is the counter your team works at. Pick the device, tap what is wrong, type an IMEI, draw the lock pattern. The ticket writes itself.
Dial *#06# for the IMEI, or read it off the SIM tray. Leave it empty if the device will not power on.
Drag across the dots, as on the phone
From the first device at the counter to the customer coming back weeks later. These are the real screens, from the live demo.
The repair ticket opens at the counter: the customer, the device and its IMEI, the fault, the screen lock and what came with it. Photos and the customer's signature go on the condition report, and the ticket prints with a collection stub.
Sent on WhatsApp. The customer opens it on their phone, unticks what they don't want done, and approves. The approved lines land on the job; nobody retypes anything.
Screens and batteries come off the shelf onto the job at their moving-average cost, and the same stock sells phones, cases and chargers over the counter. Anything below its minimum shows up as low stock, and one click drafts the purchase orders, one per vendor.
The repair board shows every device, where it is and who has it. Late jobs turn red before the customer calls, and technicians move their own jobs along from their phones.
The customer hears on WhatsApp that the device is ready. The tax invoice, with your registration number and the ZATCA QR code in Saudi Arabia, goes out as a PDF on the same chat. They pay, collect the device against the pickup receipt, and the repair's warranty starts that day.
The shop is dark and a customer writes. The assistant answers in their language, records the device and the problem, and leaves it in the inbox for the morning. It promises no price and books nothing.
The conversation at the top of this pageBefore the repair's warranty runs out, the assistant writes to the customer from the job's own records, in their language. The reply lands in the same inbox, and the customer comes back.
Al Noor MobileHi Omar, the warranty on your iPhone 13's screen replacement ends next week. Is everything still working well? Reply here if anything needs a look.10:00 AM
The screen is perfect. Can you look at the battery this week?10:12 AM
The WhatsApp assistant
Link the shop's WhatsApp number once. The assistant greets, asks what is wrong with the device, and records the customer, the device and the request: a repair, a phone they want to buy, one they want to trade in. It stands down the moment one of your people types a reply, and promises nothing in your name: prices and bookings stay yours.
Put in your own numbers. These are your estimates, not a claim of ours.
Evenings, nights and your day off.
What a typical repair brings in, parts and service.
Your guess. It moves the result the most.
Offers and follow-ups
A check-in after every repair, a word before the warranty runs out, a nudge on a request that went quiet, a note when the device is ready or a balance is open. Each message is written by the assistant from the records, in the customer's language — or skipped when there is nothing worth saying. Offers go to the customers you pick, paced so your number stays in good standing.
Ask your shop
Which technician brought in the most this month? Who owes us money, and since when? Which good customers haven't been back in six months? Type the question the way you'd ask your accountant. The answer comes from your own records, with a table or a chart, and it only reads: it never changes a record.
A calendar per branch with its benches, reminders the day before, and the job opened from the visit when the device arrives.
Business accounts with many devices and one monthly bill, the people to call, labels to filter by, a statement of account and an aging report.
Sales, profit, technicians, parts, branches and referral commissions, counted in the shop's own time zone.
Every branch from day one, five roles, two-factor sign-in, and a record of every change with who made it.
What your customer sees
Every job has its own link, sent on WhatsApp. It opens a page with your shop's name on it, in the customer's language, with nothing to install.
Right-to-left included, switchable per person, on every screen and every printout.
Saudi simplified and standard tax invoices with the QR, Egyptian and Emirati registration numbers on the document.
Your workspace lives at its own address with its own data, staff and numbering — and you can export all of it any day.
Installs on a phone, shows the lists as cards, and lets the technician move the job without leaving the bench.
Start with 14 days free, with 50 assistant conversations and 20 offer messages included. Pick a plan when you are ready and pay by the month or the year.
For one shop and a small team
Dev Nines LLC, Sharjah Publishing City Free Zone, United Arab Emirates. Trade licence 4413515.01.
Export all of it any day. If you stop, the workspace stays readable for at least 90 days, and nothing is deleted before then.
Each shop is its own workspace. Two-factor sign-in, staff phones and computers that wait for your approval before they sign in, and a record of every change with who made it.
Leave your number and someone from the team calls you back for a short walk-through, on WhatsApp or by phone. No obligation.
It can happen, so SolderDesk keeps the risk low. Your number links to SolderDesk once, the same way you link a computer to WhatsApp, and answering customers who wrote to you first is ordinary use. What WhatsApp restricts is the same text sent to many people at once, so offers go out slowly: one message every three to five minutes, only between 9 am and 9 pm your time, only to the customers you pick, each with the customer's own name and device in it. Customers who asked for no offers are skipped, and a campaign stops itself after three failed sends in a row.
SolderDesk runs online, so the screens need a connection to reach your records, and they say so when it drops. Everything you saved is kept on the servers, not on the computer, so a cut line or a dead PC loses nothing that was saved. The WhatsApp assistant runs on the servers too and keeps answering customers in the meantime. A phone on mobile data makes a good backup: the same workspace opens on it.
Creating the workspace takes a few minutes: the name, the address, your e-mail. You can start it with demo data to look around first. Then add your branches, staff and repair price list. Customers and parts come in from a CSV or Excel file, so you don't type them again.
Yes. Invoices carry your tax registration number and the customer's, and Saudi invoices carry ZATCA's phase-one QR code, on simplified and standard tax invoices. There is a VAT return report as well. Sending invoices to ZATCA's platform (phase two) is not offered yet.
You link your shop's own WhatsApp number once. The assistant answers customers at any hour in their language and dialect, and records the customer, the device and what they want: a repair, a quote, an appointment, a part or an accessory, to buy a phone, or to sell or trade one in. It answers "is my phone ready?" and "what do I owe?" from your records, and steps aside as soon as someone on your team replies. It never quotes prices; those stay with your team.
Stop before the trial ends and nothing is charged. If you paid for a year, the first yearly payment is refunded in full when you ask within 14 days (refund policy). Either way your data stays yours: export all of it any day, and after you stop the workspace stays readable for at least 90 days.
A checklist for phone repair shop owners in the Gulf and Egypt choosing shop software: real Arabic, tax invoices that pass, the repair ticket and the passcode, the warranty, stock by IMEI, WhatsApp, your data, the price, and a test day with your own phones.
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What to write down when a phone comes into your shop, so the customer can't argue about the price, the damage, the passcode or the warranty afterwards: the IMEI, the fault in their words, the condition, what came with it, the screen lock, an approved estimate, a signature and the warranty terms.
7 min read
A repair warranty wins customers and can quietly eat your margin. How a phone repair shop sets the days, writes the terms, checks a claim with the IMEI and the hand-over date, counts what comebacks cost, and finds the part or supplier behind them.
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Every workspace has its own address. Enter yours and we will take you to its sign-in page.
