SolderDesk SolderDesk

About SolderDesk

SolderDesk is software for running a phone repair shop: the repair ticket, the estimate, the invoice, the parts and accessories on the shelf, the phones in the display case and the conversation with the customer, in one place, in Arabic and English.

Why it exists

Most phone shops in the region still run on a carbon-copy ticket book, a WhatsApp chat and an Excel sheet someone updates on Fridays. A phone sits in a drawer for a week because nobody ordered the screen. A battery leaves the shelf without being billed. A customer comes back on day 40 saying the repair has a warranty, and nobody can find the ticket. The owner finds out what the month made only when the accountant closes it.

Accounting software and an ordinary till don't help much, because they know invoices but not devices. They have no repair ticket, no IMEI, no screen lock to keep safe, no technician, no "waiting for parts", no warranty counted from the day of hand-over, and no customer asking on WhatsApp at 11 pm whether the phone is ready. SolderDesk is built around the shop's day instead: a phone comes in at the counter, someone writes down the fault and the condition, the customer approves a price, the technician does the work at the bench, the part comes off the shelf, and the invoice goes out with the right tax and the warranty on it. The same stock sells a case, a charger or a used phone by its IMEI.

Who it is for

  • Independent shops with one counter and one bench, and chains with several branches.
  • Shops that repair phones, tablets, laptops, watches, consoles and audio devices, and sell phones and accessories next to the repair counter.
  • Front-desk staff who take devices in and talk to customers, technicians who need the ticket at the bench, accountants who close the month, and owners who want the numbers without asking.
  • Shops in Egypt, Saudi Arabia, the UAE and their neighbours. The invoices follow each country's tax rules, the screens and printouts are in Arabic or English, and prices are in the local currency.

What we hold to

  • Your data is yours. Each shop has its own workspace at its own address, and can export everything any day. Nothing is shared between shops.
  • The customer's phone is private. The screen lock a customer gives you is seen only by your staff, and it is erased automatically when the device is handed back.
  • Arabic is not an afterthought. Every screen, message and printout works right to left, and each person picks their language.
  • No promises the product can't keep. The site says what SolderDesk does today. If something isn't there yet, we say so.
  • Real people answer. Write to us and someone who knows the product replies.

Who makes it

SolderDesk is built and run by Dev Nines LLC, a software company in the Sharjah Publishing City Free Zone, United Arab Emirates (trade licence 4413515.01). Dev Nines builds business software and integrations on .NET, TypeScript and PostgreSQL, the same stack SolderDesk runs on.

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